Exceeding Customer Expectations

This course has been designed to provide those, in a managerial position, the knowledge and skills to implement a culture of great customer service.  Customer Service helps users define who their customers are and understand their needs.

There are many benefits of delivering great customer service:

• It can improve customer perceptions.
• Improve customer loyalty.
• Help build a positive brand image- if issues arise in the future the customer will be more sympathetic.
• Create a positive working environment- satisfied customers will show appreciation to staff members who deliver a positive service experience.

In Company Courses: If you have over 8 learners we will happily come to you to train your staff. For more information and to get your personalised quote please complete our request a call back form and a member of the team will be in contact with you.

Course Content