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Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Name, address and job title
  • Contact information including email address
  • Demographic information such as your postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • The provision of training and qualifications
  • Internal record keeping
  • Proof to responsible authorities of due diligence through the provision of training
  • To improve our products and services
  • To send promotional emails about new products, special offers or other information which we think you may find useful or interesting using the email address which you have provided
  • To contact you for market research purposes. We may contact you by email, phone, fax or mail


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payments & Credit Cards

We do not store credit card details nor do we share customer details with any 3rd parties.

Information, Advice and Guidance

As a learner with CPL Training, we will offer confidential and impartial support throughout your learning journey to help you achieve your goals.

Getting In

You will have an interview before starting with us to consider what training might be suitable for you and how it can help you. We will tell you all about the programme, what it will involve and about the support you'll get from us. You will then do an initial assessment/diagnostic tests to see if you need any additional support before starting your programme.

You will have a discussion with an assessor to develop a plan of how you will achieve your learning goals and an Individual Learning Plan.

Finally you will be given comprehensive information when you first start on a programme with us; this session is known as your Induction.

Getting On

At regular intervals throughout your programme, you will meet with your training adviser/assessor to talk about how you are getting on. These discussions will ensure that you get the help you need to identify any barriers that may affect your learning and provide you with opportunities to ask questions and give your views on the programme.

Moving On

Towards the end of your programme you and your training adviser/assessor will review your learning experience and discuss how you might use the skills and knowledge you've gained. You will receive more information about other options and help to plan your next steps.

What You Can Expect

CPL Training Staff:

  • Will treat you with respect
  • Are well trained and qualified
  • Can get up-to-date information on what is happening in education, training or employment and tell you about it

CPL Training will:

  • Support you throughout your learning to enable you to achieve your potential
  • Signpost you to other sources of help where necessary
  • Continue to improve the service we provide

How You Can Help Us To Improve The Service

You Can:

  • Use our Compliments, Complaints and Suggestions system to tell us what you think about our services
  • Complete the evaluation questionnaires we will give you throughout your time with us

CPL Training will:

  • Use our Compliments, Complaints and Suggestions system to tell us what you think about our services
  • Respond to any complaints within 5 working days

Modern Slavery Policy

Opening statement from senior management

The CPL Training Group is committed to preventing acts of modern slavery and human trafficking from occurring within its business, and to communicate this policy throughout its supply chain.

Structure of the organisation

The CPL Training Group Limited is comprised of CPL Training Limited, CPL Online Limited, ABV Training Limited, UK Legion Marketing Limited and Parsecs Data Limited.

The commercial activities of the Group are principally the delivery of vocational training and qualifications (offline and online), software development, licensing services and sales and marketing services related to the sectors which we service.

Scope of the Modern Slavery Act 2015

The Act defines modern slavery as “slavery, servitude and forced or compulsory labour” and “human trafficking” (Modern Slavery). The Act requires commercial organisations operating in the UK (i.e. that supply goods or services from or to the UK) and have a global turnover above £36 million, to publish a statement each financial year, which sets out the steps they have taken to ensure there is no Modern Slavery in their business or supply chains. CPL Training Group’s combined turnover is below this limit, but we nevertheless published this Modern Slavery Policy and undertake to review it annually.

As part of our commitment to combating Modern Slavery, we have formulated this Modern Slavery policy.

  • CPL Training Group operates a zero-tolerance approach to Modern Slavery in our organisation.
  • We will inform and highlight the steps that our staff can take if they are concerned about any such type of behaviour.
  • We will also take steps to ensure that our suppliers are aware of our policy.

Our due diligence processes

Because of the skilled nature of the employment positions we offer, we consider the risk of Modern Slavery existing within our business to be low. Our focus is therefore on ensuring that people we recruit to our organisation have a right to work here and are doing so of their own volition. We operate a right to work check system, as detailed below:

Right to work check

  • Any person who applies for employment with us is subject to a right to work check before a job offer is made to that person.
  • This check ensures that we are compliant with the Immigration Act 2016, but also reduces the risk of employing a person who is the victim of forced or compulsory labour.

Application of the ‘PeopleSearch’ right to work check

We have developed ‘PeopleSearch’, a cloud-based system that enables us to verify the identity of job applicants and existing employees by checking the authenticity of the official documents the applicant provides as proof of identity. The system enables us to check that:

  • The document is genuine, and
  • That it relates to the person presenting it as a proof of identity

Through using this system, we can establish a ‘right to work’ in the UK for anyone identified as an EU citizen, and to check the authenticity of any work permit provided by an applicant from a non-EU country that gives them a right to reside and work in the UK. This reduces the risk of employing a person who has been trafficked or is working under duress.

Our supply chain

To deliver its services, the Group works with a small range of suppliers, all of whom are based in a low risk jurisdiction, i.e., the United Kingdom.

The contractual terms and conditions that we put in place with our suppliers are being updated to include clauses that forbid the use of slavery and human trafficking.


General awareness training is to be provided via an e-learning course available online and this training will form part of every new employee’s induction process.


The Group has a Whistleblowing Policy and all staff are informed of their responsibility to voice any concerns to our HR department, which will deal with these concerns in the strictest confidentiality.

Board Approvals

This Policy will be reviewed by the CPL Training Group Limited Board of Directors on an annual basis.

Responsibility for Policy:

Board of Directors.

Responsibility for Implementation:

All employees at CPL Training Group.