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Effective Call

Management

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Course Overview

Effective Call Management

This course has been designed to ensure any member of staff dealing with inbound and outbound calls can do so effectively. After completing this course staff will be able to confidently deliver a strong message, understand the importance of customer selection and tailoring the message to suit the customer. This face to face course is delivered using a mix of role play, break out and live calling scenarios on a group basis In addition, our trainers will make calls with candidates on a one -to -one basis to demonstrate the art of how to effectively manage a call.

CPL Training will design a programme suited to your company, ensuring all of your staff benefit from the learning experience.

In Company Courses: If you have over 8 learners we will happily come to you to train your staff. For more information and to get your personalised quote please complete our request a call back form and a member of the team will be in contact with you.

Course Content

  • Planning the day and planning the call
  • Dealing with gatekeepers
  • Influencing skills/maintaining control of the call
  • Objection handling
  • Resilience/positivity/confidence
  • Listen to the customer and offering them a meaningful  proposal
  • Getting the offer across clearly and concisely
  • Up selling
  • Closing the call

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