Robinsons take tenancy training to new levels

Monday, 12 November 2012

Cheshire-based family brewers – Frederic Robinson – have partnered with CPL Training to launch an online, e-learning training platform - www.robinsonspubtraining.co.uk across their 360 pub estate.

Robinsons are committed to looking at innovative ways to support both existing and new tenants in order to help their businesses succeed.

Veronica Robinson, Director at Robinsons, enthuses “We are keen to empower our tenants by supporting both their training, and also the training of their employees. It’s early days in terms of the launch, but feedback from those tenants testing the new training platform has been very positive.”

The online e-learning system is easy to use through standard internet access and offers a wide range of compliance and softer skills training courses. All the courses are designed to be interactive with lots of graphics to aid learning, as well as frequent tests and quizzes to remind users of the key points before they take the final exam.

There is also a unique learner management and reporting platform which gives easy access to training records and provides an audit trail for any compliance checks.

Pubs can either acquire an annual site licence that allows them and their staff unlimited access to all the courses provided. Or, alternatively, tenants can pay-as-they-go for just £20.00 per course (plus VAT). All courses are fully certificated with tenants and staff receiving their own personalised certificate when they pass the course.

Among the 25 e-learning courses on offer are Level 2 Food Safety, Health & Safety, Customer Service, Drugs Awareness, Underage Sales Prevention, Equality and Diversity, Disability Awareness, COSHH, Fire Awareness, and Manual Handling.

The e-learning platform – which launches early November – marks the start of an exciting time for Robinsons’ tenant training programme. The industry leading new Training Centre at the brewery will offer tenants invaluable induction guidance and hands-on experience in the training centre’s purpose-built classroom and state-of-the-art kitchen and cellar.

All the training will be provided and promoted in partnership with Robinsons’ tenancy support team, business development managers, and their in-house food and wine specialists. Licensees will also have access to the marketing department which can give all sorts of advice and point tenants to the vast array of services available – such as www.mypubhub.co.uk which houses a range of marketing templates (such as food and wine menus, big days posters, promotions tents cards) which can be personalised for each pub, alongside a supplier directory, business driving ideas and other support.

CPL will be providing prospective new tenants with their personal licence training through their APLH centre network, and new tenants will also be offered a free log-in for Level 2 Food Safety training, if required.