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Conflict

Management

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Course Overview

Conflict Management Level 2

This 1 day course aims to equip staff with the knowledge and skills to deal with conflict in the workplace. CPL Training will design a programme suited to your company, ensuring all of your staff benefit from the learning experience and feel 100% confident on how to defuse conflict situations in the future. The course looks at communication and behaviour as well as what legislation exists to protect employees. This scenario based training course gives the learners an active learning experience which they can use to their advantage when dealing with conflict situations in their place of work.

In Company Courses: If you have over 8 learners we will happily come to you to train your staff. For more information and to get your personalised quote please complete our request a call back form and a member of the team will be in contact with you.

Course Content

The bespoke course will be based around the following modules:

  • Recognising and avoiding conflict
  • Self-awareness
  • Customer care
  • Communication
  • Reducing conflict
  • High risk conflict
  • Problem solving
  • Learning from conflict

Assessment

Multiple choice examination.

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